Salesforce CEO says AI now resolves 85% of customer service, urges shift in US education
Salesforce CEO Marc Benioff during the Dreamforce conference in San Francisco on Sept. 17, 2024. (Getty Images) Salesforce CEO Marc Benioff has revealed that artificial intelligence (AI) is now responsible for handling 85% of the company’s customer service interactions, signalling a significant shift in workforce roles within the tech sector. In a recent op-ed published…