Why IndiGo will get away with it
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Weeklong disruption across IndiGo’s network has exposed a structural truth India has ignored for far too long – passengers have no power. Airline industry knows this well. This crisis was the predictable outcome of a system in which airlines face no financial penalty for failure, and a market so concentrated that passengers have no option but to return to the carrier that disrupted their journey.
R
Disclaimer
Views expressed above are the author’s own.
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