IndiGo crisis: CCI takes cognisance after complaints; airline assures ‘completely stabilised’ operations | India News
NEW DELHI: The Competition Commission of India (CCI) on Thursday stated that they have taken the complaints against IndiGo under consideration after wide=spread disruptions caused earlier this month, which included cancellation of hundreds of domestic flights.“The Competition Commission of India (CCI) has taken cognizance of Information filed against IndiGo in the context of the recent flight disruptions witnessed in the aviation sector, across various routes,” said CCI in a press release.Further confirming that they are moving forward with regards to the case it added, “Based on the initial assessment, the Commission has decided to proceed further in the matter in accordance with the provisions of the Competition Act, 2002.”This comes as the airlines witnessed widespread flight cancellations and delays mainly between December 3 and 5 due to operational and system-related challenges across several airports. The airline issued multiple public advisories and apologies during the period as it worked to restore normal operations and clear backlogs.Although earlier in the day, CEO Pieter Elbers announced that the operations have normalised completely while acknowledging the issues passengers faced. “Dear Indigo colleagues, through the storm we are finding our wings again. The worst is behind us. These last two weeks have been very challenging for all of us,” he said.Elbers also thanked pilots, cabin crew, airport staff, operations, control and customer service teams for what he described as their collective dedication.Later, an IndiGo spokesperson also shared a message via a press statement claiming the operations have stabilised. “Having completely stabilised operations across the network starting 09 December 2025 with 1,800+ flights, IndiGo has been gradually and carefully adding capacity and will be operating over 2,200 flights today, in line with the revised schedule,” it said.
