BSNL rolls out in-house ‘Sanchar Mitra’ app nationwide after KYC disruption | Bengaluru News
BENGALURU: Telecom major BSNL on Friday announced the nationwide rollout of its in-house developed customer registration mobile application, ‘Sanchar Mitra’, marking a key step in restoring and streamlining new customer onboarding services.Developed by BSNL engineers from across the country, the new application replaces the previous Sanchar Aadhaar app, which was earlier used for Aadhaar-based e-KYC verification to add customers to the BSNL network. The earlier app had been developed by a private firm and was used by BSNL retailers and franchisees to digitally verify customer identity.
The transition became necessary after the contract with the authorised provider of the Sanchar Aadhaar app expired at the end of November 2025. The expiry had led to temporary disruptions in customer registration services, including the issuance of new and replacement SIM cards across the country.According to a BSNL release, the Sanchar Mitra app was developed internally in an emergency situation and has now been rolled out across India, including Karnataka.“This Swadeshi app is playing a very important role in providing better and faster service to the customers,” the release said.
